CPSE offers a variety of workshops to help departments and their personnel achieve peak performance. Offered in both on-site and web-based formats, these workshops are designed to provide fire and emergency service professionals with the tools for continuous improvement.
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Quality Improvement Through Accreditation*
This workshop provides the basic concept and steps for agency accreditation. The three-day class focuses on quality improvement and explains the six building blocks of accreditation: community risk assessment, goals and objectives, standards of cover, benchmark and baseline standards, strategic planning, and self-assessment.
This webinar consists of two live lectures, quick poll questions, homework, and a final exam. Led by an experienced assessor, this course provides the foundations of peer assessment. It familiarizes students with the logistics of a site visit and the expectations of peer assessors when they are assigned to a team.
Nurturing Fire Service Leaders Through Mentoring
Fire service leadership has a fundamental responsibility to build and refine the next generation of fire service leaders. With the massive number of retirements in recent years, succession planning and leader development is one of the greatest challenges facing the fire service today. This essential workshop teaches department leaders how to shape and mentor the future leaders of their agency.
Exceeding Customer Expectations
This workshop shows fire service professionals how to master the processes, tools, and techniques required by progressive fire service agencies today.
Data Analysis and Presentation Using Microsoft Excel®
Presented in cooperation with FireStats, LLC, this workshop gives fire officers a comprehensive understanding of the popular analytic and statistical tools available to the fire and emergency service that are useful in developing standards of cover.
CPSE offers webinars throughout the year on a variety of topics relevant to the fire and emergency service. The topics and schedule are listed online.
*Required for prospective peer assessors and new agency accreditation managers.
Interested in hosting a workshop? Please email firstname.lastname@example.org for more information.
Cancellations subject to a $25 administrative fee and must be in writing (telephone cancellations will not be accepted) to CPSE via fax (703-961-0113) or email (email@example.com) no later than 10 days prior to workshop start date. No refunds will be processed after this date. Attendee substitutions will be allowed and may be made in writing to firstname.lastname@example.org. Full registration fee is forfeited for workshop no shows.