Category: CPSE On the Road

CPSE Learning Opportunities

Quality Improvement Workshops

CPSE Sponsor Webinar

On Demand Webinars

Resource Documents

At the Center for Public Safety Excellence® (CPSE®) we are excited to bring you the latest learning opportunities to advance your department and career.
Registration for the 2023 CPSE Excellence Conference is now open. Click here for more information. 

Quality Improvement for the Fire and Emergency Services Workshop – 3 Days, In-Person

January 25-27, 2023 – Lenexa Fire Department, Lenexa, KSClick here for registration and additional information
January 31-February 2, 2023 – Kirtland Airforce Base Fire Department, Albuquerque, NM (DoD Only)Click here for registration and additional information
February 7-9, 2023 – Dayton Fire Department, Dayton, OHClick here for registration and additional information
April 4-6, 2023 – Travis County Emergency Services District #2, Pflugerville, TXClick here for registration and additional information
April 11-13, 2023 – Davenport Fire Department, Davenport, IAClick here for registration and additional information
May 3-5, 2023 – Big Sky Fire Department, Big Sky, MTClick here for registration and additional information
August 28-30, 2023 – CPSE, Rosemont, ILClick here for registration and additional information

CPSE Sponsor Webinar

2022 Sponsor webinars can be found here.

On-Demand Webinars and Resource Documents
We encourage you to take the time to access these free resources in the CPSE University:
On-Demand Accreditation Videos

Writing the Four-Part Answer – A webinar explaining development of the four-part answer for the self-assessment manual.
Performance Statements – A webinar explaining development of performance statements.
Creating a Strategic Plan – A webinar explaining the creation of a community-driven strategic plan.
Developing Strategic Plan Goals and Objectives – A webinar explaining how to develop effective goals and objectives for a strategic plan.
Tech Writing 101 – click here for an overview of the Advanced Technical Writing Certificate Program at George Mason and click here for more detailed information and how to register.

Resource Documents

Annual Appraisals – A handout to assist with developing annual appraisals.
Critical Tasking – A handout to aid in conducting critical tasking for all emergency response types.
Engaging Stakeholders – A handout explaining how to engage stakeholders in the CRA/SOC process.
Fire Department Strategic Plans and Community Master Plans: Are They The Same? – A handout comparing and contrasting fire department strategic plans and community master plans.
Performance Statements – A handout outlining how to develop performance statements.
Writing the Four-Part Answer – A handout explaining development of the four-part answer for the self-assessment manual.
Completing the Designation Application – Learn tips on completing the designation application for CFO, CTO, CEMSO, FM, or FO
21st Century Fire and Emergency Services White Paper – Handouts and videos on the critical issue areas. 

CPSE is looking for agencies to host the Quality Improvement for the Fire and Emergency Services workshop in 2022. If you are interested in hosting a 2022 workshop, download the hosting agreement for more information. 
For questions or assistance contact or 703-691-4620.

Center for Public Safety Excellence® launches new Public Information Officer professional credential

The Center for Public Safety Excellence (CPSE) is proud to announce that it is offering the professional credential of Public Information Officer (PIO), the sixth designation available through the Commission on Professional Credentialing (CPC). This designation provides recognition of the importance of PIOs as a part of both emergency and daily operations in communicating valuable information to the public.
In January 2022, CPSE’s Commission on Professional Credentialing® (CPC®) began an effort to develop a new professional designation for public information officers in response to a request from the National Information Officers Association (NIOA). Based on survey results from NIOA members, the CPSE Board of Directors unanimously approved the development of the designation to highlight the importance of the PIO profession.
Reflecting on this effort, Jeff Pomeranz, president of the CPSE Board of Directors and city manager in Cedar Rapids, Iowa, shared, “Each of us working in or close to government understand the critical role public information officers play following an emergency. The CPSE Board was eager to approve and move forward the development of this new professional credential, which we are proud to announce as our sixth professional credential.” Other designations include Chief Fire Officer (CFO), Chief EMS Officer (CEMSO), Chief Training Officer (CTO), Fire Marshal (FM), and Fire Officer (FO).
Following eight months of focused development and beta testing, CPC will begin offering the Public Information Officer (PIO) effective November 2022. This credential is available to individuals who are employed as public information officers for governmental or quasi-governmental entities or are volunteers for a federal, state, local or tribal government agency.
Thinking back on this process, Toni Washington, CFO, CPC chair and fire chief of the City of Decatur Fire Rescue, said, “The Public Information Officer plays a vital role in the world today and is at the forefront of all major incidents. The PIO designation gives visibility to a profession that is well deserving of a professional credential. Thank you to the CPSE Board, CPC commissioners, staff, and many volunteers that made this idea a reality.”
A cross functional team worked behind the scenes to bring the new credential to fruition. Members of the team included CPSE staff, a project manager, CPC commissioners, new and existing volunteers serving as peer reviewers, and a dedicated 13-member technical working group. This group consisted of public information experts and fire service professionals from the United States, Canada, and the United Kingdom and was divided into three subcommittees: eligibility, technical competencies, and beta testers and reviewers. The team was eager to meet the established project timelines and, successfully, met or exceeded each of milestone making the PIO credential a reality.

September 2021
CPC reviews NIOA proposal and forwards to CPSE Board of Directors

December 2021
CPSE Board of Directors approves project funding for development of new PIO credential

February 2022
Project Manager is selected to oversee development

March 2022
PIO committee established

Spring 2022
First draft of application, including eligibility requirements and technical competencies, created

July 2022
Beta testers selected and PIO application reviewers selected trained

August 2022
First set of beta test applications received

September 2022
First set of beta test applicants reviewed and recommended for designation

November 2022
Official rollout of the PIO designation

The application is now available to download from CPSE and outlines the full eligibility requirements, including the cost and process for applying.

CPSE CFAI Hearings to be Live Streamed August 16 and 17

Commission on Fire Accreditation International (CFAI) Hearings will be held August 16 and 17, 2022 in Denver, CO and live streamed at The current schedule and list of agencies can also be found at
CFAI holds public hearings twice annually. Hearings are held in the Spring and Summer. Agencies seeking initial accreditation or re-accreditation (every five years), come before CFAI following a peer team visit. The peer team leader presents the recommendations and findings of the peer team during the hearing. Following comments from agency representatives and questions from the 11-member Commission, they render a vote on granting accredited status. Watching the live streamed CFAI hearings is a great way to learn about the accreditation process and how agencies worldwide are using the CFAI model to continuously improve their outcomes.

Go to the CFAI Hearings Page

CPSE Welcomes Smith as New CPC Commissioner

The CPSE appoints Fire Chief Hezedean Smith, to the Commission on Professional Credentialing as the representative for Career Departments.
Hezedean Smith is the chief of the Charlottesville Fire Department in Virginia, an accredited agency through the Commission on Fire Accreditation International (CFAI). Chief Smith has over three decades of experience in the emergency services profession, having started his career in 1998. He recently retired as a chief officer after serving almost 25 years in the Orlando Fire Department.
Chief Smith has a Doctor of Management degree from the University of Phoenix, a master’s degree, and two associate degrees (Fire Science and EMS). He is a Certified Public Manager, Healthcare Simulation Educator, Executive Fire Officer (University of Florida), a Fellow in the American College of Paramedic Executives, and Certified Occupational Safety Specialist. Dr. Smith is a Nationally Registry Paramedic, serving on the National EMS Management Association and the Black Chief Officers Committee board. He is an adjunct professor at Embry-Riddle Aeronautical University and Columbia Southern University. 
Chief Smith earned the designations of Chief Fire Officer in 2015 and Chief EMS Officer in 2018 and is a Member of the Institution of Fire Engineers-USA and the Caribbean Branch.

CPSE Appoints Otto Huber, CFO, to CFAI Commission

The CPSE appoints Fire Chief Otto Huber, CFO, Loveland-Symmes Fire Department, Ohio, to the Commission on Fire Accreditation International representing accredited agencies serving populations between 25,000 and 99,999.
Otto Huber is the fire chief of the Loveland-Symmes Ohio Fire Department, a CFAI accredited agency and ISO Class 1. Chief Huber has served the department since 1976 and has spent the last 20 years as the fire chief.
Chief Huber is a graduate of the Ohio Fire Executive program as well as holds numerous certificate and certifications from local and national institutions.
Chief Huber earned the designation as Chief Fire Officer in 2014 and has received national, state, and local awards for leadership including Ohio Fire Officer of the year.