Development

In December 2020, the CPSE board, commission leadership, and senior staff met virtually to develop a new strategic plan. This February 2021 CPSE Corner post outlines the process. The group identified six areas of focus and four operational tenets to effectively embody our mission and achieve our vision.

Execution

In early 2021, to bring the strategic plan to life, a board member and senior staff member were assigned to each area of focus. Board and staff collaborated to develop a success narrative for each area of focus. They then established action teams compromising representative members of the CPSE community (commissioners, peer assessors, peer reviewers, instructors, consortium coordinators, agency heads, accreditation managers, and designees).

Throughout 2021, we conducted significant research to ensure that the ultimate recommendations and actions for the area of focus met our stakeholder needs. The table below highlights these efforts.

Area of Focus

Success Narrative

Research Conducted

Grow and retain CFAI agencies and CPC officers at higher levels through increased industry perception.

Surveys were sent to greater fire and emergency service regarding their perception of CPSE

Listening sessions were held with accreditation managers, team leaders, peer assessors, and peer reviewers

Area of Focus

Success Narrative

Research Conducted

Integrate diversity, equity, and inclusion (DEI) throughout CPSE’s governance, operations, and programs leading to a sustainable culture of enhanced DEI within CPSE and the greater fire and emergency service.

Interviews were held with action team members

Surveys were sent to board members, commission members, and CPSE Community members

Area of Focus

Success Narrative

Research Conducted

Use IT innovatively rather than merely to achieve organizational vision, mission, and other strategic areas of focus.

Interviews were held with CPSE staff, board members, commission members, CPSE community members, CPSE contractors, and various CPSE IT vendors

Brainstorming session were held with CPSE staff, board members, commission members, and CPSE community members

Area of Focus

Success Narrative

Research Conducted

Launch a Center for Innovation to address an industry-wide gap in evidence-based decision making that will highlight solutions developed by our accredited agencies/credentialed officers to improve health, wellness, and safety outcomes and serve as a catalyst for innovation in the industry.

Interviews were held with CPSE board and commission members

Research was done on similar public policy-focused centers

Facilitated design thinking process

Area of Focus

Success Narrative

Research Conducted

Growth in partnerships and collaboration leading to programmatic growth in Accreditation, Credentialing, TAP, and Excellence Conference.

Surveys were sent to agencies and officers regarding consortiums

Interviews were held with consortium coordinators

Phone calls were held with chiefs of CFAI accredited departments in Canada

Fire and emergency service and local government stakeholder mapping was conducted

Area of Focus

Success Narrative

Research Conducted

Develop pathways to accreditation that address agency painpoints and provide for interaction and recognition. Ensure pathways aid departments to become accredited more easily. Grow the overall number of agencies engaged with CFAI thus achieving our vision of improving community outcomes.

Surveys were sent to CFAI registered agencies

Interviews were held with TAP agencies

Interviews were held with expired agencies

Throughout 2022, CPSE will address the recommendations and complete initiatives to address these areas of focus.